Delivering outstanding omnichannel customer experiences has undoubtedly become the ask of the century. One of the key ingredients for an omnichannel customer experience is the need to have inventory visibility across all customer-facing, vendor-facing, and logistics-related channels. To achieve that, you need a single, scalable, and real-time inventory view that can help increase sales, improve margins, and enhance customer satisfaction. IBM Inventory Visibility (IV), a cloud-based SaaS solution, can help you achieve all this and more.
This paper talks about publishing inventory availability using IBM IV and explores the different approaches experimented by our team to enhance the capabilities of the IBM offering.