With the ongoing rise of customer demand, order management has become an increasingly complex process, but with Acuver’s smart integration of customizable solutions, end-to-end order management is now simplified, from the point of placement up to delivery. Acuver uniquely coordinates and controls the flow of information across various channels of fulfilment, keeping the delivery model flexible by quickly defining the relationships of different participants, and connecting them both internally and externally. With Acuver’s expanded range of products and personalized service offerings, businesses can now take advantage of benefits like improved supply chain efficiency, increased responsiveness of fulfilment strategies, high operation flexibility and of course, overall reduced order management costs. You can now leverage the improved functionality of your business without having to go through hurdles like poor visibility, mismatched accounts and late shipments while being able to minimize costs and maximize customer satisfaction.
SEAMLESSLY ORCHESTRATED ORDER MANAGEMENT SERVICES
Distributed Order Management
Acuver utilizes smart order fulfilment and management capabilities that enable your systems to configure the cycle of sales effectively in real-time. Now, you can assimilate advanced order management into your system that unifies your repository and provides a seamless multi-channel experience. Our extended features integrate and sync information to deliver a superior customer experience within the duration of the fulfilment life cycle.
Store Order Management
Under-utilization of individual store potential will no longer persist to be an issue as Acuver enables store associates to place special orders, and direct both shipment and pick up. Now, stores can actively be a part of the multi-channel order management process through integrated inventory checks and/or by placing alternative store-order pickups. Boost client satisfaction and improve training time through a task-based user interface.
Reverse Logistics Management
Facilitate the seamless return of goods and orders by utilizing Acuver’s experienced domain expertise and blind return processing. All returns are automatically linked to orders through real-time status tracking. Take the lead in Return’s Logistics through automated item re-classification which is based on the return status and disposition code. The returned goods are audited with smart tools that simplify the process from start to finish.
Store Inventory Management
Acuver’s integrated solutions allow for effective inventory control through cycle count programs running across multiple locations. The accuracy of your inventory tracking is improved ten times by supporting cross channel fulfilment from receiving to storage, enabling clear categorization, cross-sells, up-sells, the substitution of both future and service-related orders.
Delivery & Service Scheduling
With Acuver’s enhanced Delivery and Scheduling capabilities, you can not only track crew capacity over rules-based provider selection and allocation but also integrate control of delivery, inventory and service allocation. By using real-time accurate service scheduling, you can increase customer satisfaction and radically reduce costs with proactive management.