Leverage atomic control and pixel-perfect clarity on your customer’s journey with SAP C/4HANA, the customer experience suite that gives you a unified view into the data streams coming from the customer, your operations and your delivery cycle.
The CX Cloud
SAP Marketing Cloud
Multi-channel marketing solutions to optimize visibility and generate leads
SAP marketing cloud creates a unified view of customers as well as anonymous visitors based on data provided consensually and historical records. This allows for effective segmenting, relevant targeting, enhanced connect across channels and successful conversions.
SAP Commerce Cloud
Create a coherent and captivating market for your customers across channels
Use a single simplified commerce solution to support all your complex offerings across various go-to-market lanes while empowering commerce teams with data-driven synergy. SAP Commerce Cloud covers all aspects of commerce from cart checkout to cross-sell promotions. Prebuilt-integrations and specialized functions by industry allow to design a uniquely competent commerce model.
SAP Customer Data Cloud
Build fulfilling customer relationships even before they begin
SAP’s Customer Data Cloud, caters to seamless customer onboarding, transactions and service journey. Understand visitors and customers in depth through social media and offer contextualized and hyper-relevant experiences. The stack is designed to radically ease identity lifecycle management with sensitivity towards data-privacy and trust concerns, and ensuring compliance.
SAP Sales Cloud
Empower your sales team to deliver superior performance
Optimize pricing and quotes for specific scenarios even as you safeguard profits through AI insights. Easily manage your sales team, partners and their commissions in complex systems giving reps real time visibility into targets and facilitating quick resolution of disputes. With SAP Sales Cloud, you can recognize potential revenue to tweak deal-making strategies in real time.
SAP Service Cloud
Be accessible to answer your customer’s needs anywhere, anytime
Everything in the SAP Clouds is about uniting information and creating a larger picture to inform the best customer experience, which plays out in Service Cloud too. With customer history and preferences easily accessible, you unlock the opportunity to resolve customer issues with exceptional quality and speed. Besides omnichannel portals backed by your experts, leverage conversational bots and self-service to augment efficiencies.